Shipping policy

At GEVANE WARSZAWA, we are committed to delivering your order efficiently and securely. Please review the information below regarding our shipping process.

1. Order Processing

All orders are processed within 1 to 3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During high demand periods, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times depend on your location:

  • Europe: 5 to 10 business days
  • United Kingdom: 5 to 10 business days
  • International: 7 to 15 business days

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 1 to 3 days to update after dispatch.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product or shipping price.

We are not responsible for delays caused by customs clearance.

6. Shipping Locations

We ship worldwide.

Depending on stock availability and logistics, orders may be shipped from different warehouses, including locations within Europe, the United Kingdom, or Asia.

7. Delays and Issues

While we aim to deliver all orders on time, delays may occur due to factors outside our control, including:

  • Carrier delays
  • Customs processing
  • Incorrect shipping information provided

GEVANE WARSZAWA is not responsible for delays once the package has been handed to the shipping carrier.

8. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

  • Check with neighbors or your local delivery office
  • Contact the shipping carrier

If the issue persists, contact us at support@gevane.com and we will assist you.

10. Contact

For any shipping-related questions:

Email: support@gevane.com
Website: https://gevane-warszawa.pl/