Return and Exchange

At GEVANE WARSZAWA, we are committed to delivering premium quality and a refined shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:

  • Unworn, unused, and in original condition
  • With all tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return
To request a return, please contact us at:
sklep@gevane-warszawa.pl 

Once your request is approved, you will receive:

  • Return instructions
  • The appropriate return address based on your location

⚠️ Returns sent without prior approval will not be accepted.

Return Shipping & Fees

  • We provide regional return addresses where possible
  • Depending on logistics, returns may be sent to our facilities in:
    • United Kingdom
    • Germany
    • Poland
  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
  • No restocking fees are charged
  • Original shipping fees are non-refundable

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:

  • Refunds are issued to your original payment method
  • Processing time: within 7 business days
  • Bank processing times may vary

If more than 15 business days have passed since approval, please contact us at sklep@gevane-warszawa.pl

Exchanges
We currently do not process direct exchanges.
To exchange an item:

  1. Return the original item
  2. Place a new order for your desired product

This ensures the fastest service and product availability.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order at:
sklep@gevane-warszawa.pl

In such cases, we will:

  • Cover 100% of return shipping costs
  • Offer a replacement or full refund at no additional cost

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:

  • Personalized or custom-made products
  • Personal care or beauty items
  • Items marked as non-returnable or final sale
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

Important Notes

  • Returns must be sent to the designated warehouse provided after approval
  • Refunds exclude original shipping costs
  • Items must meet all return conditions to be eligible

Contact
📧 sklep@gevane-warszawa.pl 
🌐 https://gevane-warszawa.pl/