Return and Exchange

At GEVANE WARSZAWA, we are committed to delivering premium quality and a refined shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn, unused, and in original condition
  • With all tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return

To request a return, please contact us at:
sklep@gevane-warszawa.pl

Once your request is approved, you will receive:

  • Return instructions
  • The appropriate return address based on your location

⚠️ Returns sent without prior approval will not be accepted.

Return Shipping & Fees

  • We provide regional return addresses where possible
  • Depending on logistics, returns may be sent to our facilities in:
    • United Kingdom
    • Germany
    • Poland
  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
  • No restocking fees are charged
  • Original shipping fees are non-refundable

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: within 7 business days
  • Bank processing times may vary

If more than 15 business days have passed since approval, please contact us at sklep@gevane-warszawa.pl

Exchanges

We currently do not process direct exchanges.

To exchange an item:

  1. Return the original item
  2. Place a new order for your desired product

This ensures the fastest service and product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of receiving your order at:
sklep@gevane-warszawa.pl

In such cases, we will:

  • Cover 100% of return shipping costs
  • Offer a replacement or full refund at no additional cost

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Personalized or custom-made products
  • Personal care or beauty items
  • Items marked as non-returnable or final sale
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

Important Notes

  • Returns must be sent to the designated warehouse provided after approval
  • Refunds exclude original shipping costs
  • Items must meet all return conditions to be eligible

Contact

For any questions regarding returns or refunds:
📧 sklep@gevane-warszawa.pl
🌐 https://gevane-warszawa.pl/